Terms & Conditions
Terms of service
Welcome to Adorno Interiors Pvt Ltd!
This is a platform where you can explore the world of Adorno Interiors Pvt Ltd, learn more about the brand story, and the products we offer!
The loyalty programs, membership programs, and discount code(s) shall also be governed by the said Terms of the Platform.
These Terms form a legally binding contract between us, Adorno Interiors Pvt Ltd. ("Company / We / Us"), and the users of the Platform ("Users").
By accepting these Terms or accessing the Platform, you consent, agree, and undertake to abide by, be bound by, and adhere to the Terms.
All products/services and information displayed on the Platform shall constitute an "invitation to offer". Your order for purchase constitutes your "offer," which shall be subject to the terms and conditions as listed below. The Company reserves the right to accept or reject your offer.
If you do not agree to be bound by the Terms, please do not access or use the Platform.
The Platform and/or the services provided through the Platform ("Services") are available only to Users who can form legally binding contracts under the law. By using the Platform or the Services, you represent and warrant that:
You are at least eighteen (18) years of age and are not disqualified from contracting by law.
If you are under the relevant age of majority, you may access the Platform and the services under the supervision of an adult and in accordance with applicable law.
You are entering into these Terms out of your own free will and consent.
Your use of the Platform and Services offered through it does not violate any applicable law and regulation.
Your use of the Platform and Services
You agree to use the Platform and Services only for lawful purposes and that you shall comply with all applicable laws and regulations while using the Site and while transacting on the Site.
Furthermore, you agree not to take any action that might compromise the security of the Platform or the Services, or render the Platform or Services inaccessible to others or otherwise cause damage to the Platform or Services.
You will provide true, accurate, complete, and current information in all instances where such information is requested of you.
Company reserves the right to confirm and validate the information and other details provided by you at any point in time.
If upon confirmation your details are found not to be true (wholly or partly), Company reserves the right, in its sole discretion, to reject the registration and debar you from using the Services of the Platform and/or Platform and other websites/platforms operated by Company or platforms associated with Company ("Authorised Third-Party Service Providers"), without prior intimation whatsoever.
You agree not to add to, subtract from, or otherwise modify the Platform or attempt to access any Services or use the Platform or the Services in any manner that might interfere with the rights of third parties.
We reserve the right to monitor your use of the Platform to ensure compliance with this clause.
You agree to compensate Us for any extra cost incurred for redelivery in the event of non-delivery in the first instance on account of a mistake by you (i.e., wrong name or address or any other wrong information).
Use of this Platform and the Services is unauthorised in any jurisdiction that does not give effect to all provisions of this Agreement.
Use of the Platform by you for any commercial purposes is strictly prohibited. Unauthorised commercial advertisements, affiliate links, and other forms of solicitation may be removed without notice and may result in termination of your account.
You agree that you shall use your best and prudent judgement before entering into any transaction through this Site and/or through any Authorised Third-Party Service Providers, at your sole risk.
This Site is directed to be used by adults only. We assume that any minor, if at all, accessing our Site is under the supervision of their guardians. Adorno Interiors Pvt Ltd or its associates do not knowingly collect information from minors. You will be responsible for maintaining the confidentiality of your account, password, and restricting access to your computer.
You hereby accept responsibility for all activities that occur under your account and password.
Company/Platform shall not be liable to any person for any loss or damage that may arise as a result of any failure by the User to protect the account details or the password.
You acknowledge that the information you provide, in any manner whatsoever, is not confidential or proprietary and does not infringe any rights of a third party in any nature whatsoever.
You also agree that you shall provide true, accurate, current, and complete information about yourself as prompted by the Site during the registration process (such information being the "Registration Data").
You further agree that you shall maintain and promptly update the Registration Data to keep it true, accurate, current, and complete.
In the event that you provide any information that is untrue, inaccurate, incomplete, or not current, or if the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or not in accordance with the User Agreement, we will have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.
If you know or have reasons to believe that the security of your account has been breached, you should contact us immediately at the "Contact Information" provided below.
If we have found a breach or suspected breach of the security of your account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability to Adorno Interiors Pvt Ltd.
If you are accessing, browsing, and using the Site on someone else's behalf, you represent that you have the authority to bind that person to all the terms and conditions herein.
We may allow you to upload certain content on the Platform. You are solely responsible for the content shared by you on the Platform, including but not limited to, videos, photographs, images, artwork, graphics, audio clips, comments, data, text, software, scripts, projects, other material and information, and associated trademarks and copyrightable works ("Content").
We reserve the right to post such Content on the Platform and/or our social media platforms. Adorno Interiors Pvt Ltd does not endorse and has no control over such Content. We make no warranties, express or implied, as to the Content or to the accuracy, integrity, and reliability of the Content.
You acknowledge that the Content is not confidential and that you have no expectation of privacy in it.
Because community and morality standards vary and individuals sometimes choose not to comply with our policies and practices, in the process of using our Platform, you may be exposed to Content that you find offensive or objectionable.
You can contact us at hello@Adorno Interiors Pvt Ltdkid.com or +917075779457 to let us know of Content that you find objectionable. We may investigate the complaints and violations of our policies that come to our attention and may take any action that we believe is appropriate, including but not limited to issuing warnings, removing the Content. However, because situations and interpretations vary, we also reserve the right not to take any action.
You agree that by providing Content on the Platform, you are hereby granting the Company a worldwide, royalty-free, perpetual, irrevocable, transferable licence to use all such Content on the Platform or on any other website/social media account owned or managed by the Company or its affiliates.
In the course of the Company's offering Services pertaining to the Platform, you waive any rights that you may have under Section 30A of the Copyright Act, 1957 (or any similar provision under any applicable law). Furthermore, you understand that the Company retains the right to reformat, excerpt, or translate any Content submitted by you. You waive any and all moral rights that may subsist in any Content that you provide to the Company.
We assume no responsibility for monitoring the Platform for inappropriate Content or conduct, no obligation to modify or remove any inappropriate Content, and no responsibility for the conduct of the user submitting any such Content.
Adorno Interiors Pvt Ltd attempts to be as accurate as possible in the description of the product on the Platform. However, Adorno Interiors Pvt Ltd does not warrant that the product description, colour, information, or other content of the Platform is accurate, complete, reliable, current, or error-free.
The Site may contain typographical errors or inaccuracies and may not be complete or current. The product pictures are indicative and may not match the actual product.
Adorno Interiors Pvt Ltd reserves the right to correct, change, or update information, errors, inaccuracies, or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies, or omissions may also relate to pricing and availability of the product or services.
For any returned or undelivered orders, partial or whole, the User will not be eligible to avail of the offer used to purchase the original order.
The benefit of the offer would also not be included in the refund provided.
If the product(s) returned are part of any free offer, e.g., Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer would have to be returned by you, as they have been purchased as part of a group offer. The refund/replacement process would only be initiated once all the products have been returned.
Title to Products
Until the Company receives full payment for an order and the order is shipped, title to the goods remains with the Company. Upon transfer of the goods/products to you, title and risk of loss pass to you.
You should handle products with care until the transfer of ownership is complete (for example, in the case of a product return).
The Platform may include hyperlinks to third party content or images. You acknowledge and agree that the Company and/or Platform shall not be responsible for and does not endorse any advertising, products, or resource available from such resources or websites.
The intellectual property rights in the said third-party images/content do not belong to the Company and/or Platform. These links are provided for your information and convenience only and are not an endorsement by the Company and/or Platform of the content of such linked websites or third parties.
The Company and/or Platform has no control over the contents of any linked website and is not responsible for these websites or their content or availability. Thus, We shall not be responsible for the content or accuracy of any third-party resource or for any loss or damage of any sort resulting from the use of, or for any failure of, products or services provided at or from a third-party resource.
While using this Platform or the Services, you shall not host, display, upload, modify, publish, transmit, update, or share any information, including any Content (as defined below) that:
Belongs to another person and to which you don't have any right;
Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;
Harms minors in any way;
Infringes the intellectual property or intellectual property rights in the Platform, its technology, and/or its Services;
Infringes any intellectual property rights of any third party;
Violates any law for the time being in force;
Deceives or misleads the addressee about the origin of messages or communicates any information which is grossly offensive or menacing in nature;
Uses the Platform or its Services to defame, abuse, solicit, harass, stalk, threaten, or otherwise violate the legal rights of any person;
Impersonates another person;
Contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource;
Threatens the unity, integrity, defence, security, or sovereignty of the country, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents the investigation of any offence or is insulting any other nation;
Engages in any fraudulent, abusive, or illegal activity, including but not limited to any communication or solicitation designed or intended to fraudulently obtain the password or any private information of any person;
Reverse engineers, decompiles, disassembles, copies, reproduces, distributes, sells, modifies, transmits, performs, publishes, or creates any derivative work from or in any way exploits the Platform or its Services for any commercial purpose without the express written consent of the Company or as permitted by the Terms;
Stores and/or displays and/or publishes any adult or offensive content, which, without limitation, includes pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult content" is left entirely to the Company's discretion;
Attacks or attempts to gain unauthorised access to servers and services that belong to the Company (i.e., computer hacking) or engages in any network abuse;
Participates in behaviour that affects users' access to the Platform or Service;
By using the Platform and/or the Services, you agree to accept, unconditionally, complete liability for any action arising from your use of the Platform and/or Services.
We reserve the right to take appropriate action, including suspension or termination of your access to the Platform and/or the Services if we have reasonable grounds to believe or are made aware that you are using the Platform or the Services in a manner that is in breach of the Terms or applicable laws. In addition, you agree, unconditionally, to indemnify us from any liability or cost arising from any action or inaction by you with respect to your use of the Platform or Services.
Adorno Interiors Pvt Ltd and/or the Platform shall have the right to include a minimum order value at any time at its sole discretion, the same shall be notified to you via the Platform itself. Credit card details provided by you for availing services on the Site will be correct, accurate, and current.
Under no circumstances shall you use a credit card which is not lawfully owned by you.
The card details will not be utilised and shared by Us with any third parties unless required for fraud verifications or by law, regulation, or court order.
We will not be liable for any credit card fraud. The liability for the use of a card fraudulently will be on you and the onus to 'prove it otherwise' shall be exclusively on you.
While availing any of the payment methods offered by Us, We are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to:
Lack of authorization for any transaction/s; or
Or exceeding the present limit mutually agreed by you and between your "Bank/s"; or
Any payment issues arising out of the transaction; or
Decline of transaction for any other reason/s.
In case of fraudulent use of the site, We reserve the right to recover the cost of goods, collection charges, and lawyer's fees from the person(s) concerned. We reserve the right to initiate legal proceedings against such person(s) for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.
Company reserves the right to place advertisements and publicity materials of its choice, including that pertaining to third parties for commercial use on the Platform.
Adorno Interiors Pvt Ltd strives to provide accurate product and pricing information; however, errors may occur.
Adorno Interiors Pvt Ltd cannot confirm the price of the product until you make the order. If a product/service is listed at an incorrect price or with incorrect information due to any technical error, Adorno Interiors Pvt Ltd shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/service, unless the product has already been delivered or the service has already been availed by you.
In the event any kind of fraudulent activity is detected, Adorno Interiors Pvt Ltd can recover its dues, if any, from the user's successive orders.
In the event that an item is wrongly priced, Adorno Interiors Pvt Ltd may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted, and Adorno Interiors Pvt Ltd will have the right to modify the price of the product/service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of the order, or cancel the order and notify you of such cancellation.
In the event that Adorno Interiors Pvt Ltd accepts your order, the same shall be debited to your credit card/debit card account and duly notified to you by email that the payment has been processed.
The Company may also sub-contract third parties to process the payment. The payment may be processed prior to Adorno Interiors Pvt Ltd's dispatch of the product that you have ordered.
If we have to cancel the order after we have processed the payment, the said amount will be reversed to your credit/debit card account.
Prices and availability of the products and services provided or offered on the site are subject to change without prior notice and at the sole discretion of Adorno Interiors Pvt Ltd.
Cancellations & Refunds
Please refer to our Cancellations, Refund, and return policy on the website.
You acknowledge and agree that all the rights, title, and interests in the Platform and/or the Services, and all the intellectual property rights therein or related thereto are solely and absolutely owned by Adorno Interiors Pvt Ltd (save and except user-provided content). All such rights, title, and interests shall continue to vest with Adorno Interiors Pvt Ltd during and after the term of this Agreement.
All intellectual property, including in relation to the domain namewww.Adorno Interiors Pvt Ltdkid.com, any trademarks, logos, images, and other content available on the Platform, belongs exclusively to Adorno Interiors Pvt Ltd and/or its licensors. Through your use of the Platform, by no means is any proprietary right in any intellectual property impliedly or expressly granted by Adorno Interiors Pvt Ltd to you. Adorno Interiors Pvt Ltd reserves all rights not expressly granted to the User under these Terms. You may not copy, imitate or use, in whole or in part, without the prior written permission of Adorno Interiors Pvt Ltd or wherever applicable, the owner of the intellectual property any trademarks, domain name, logos, images, and other content available on the Platform.
Adorno Interiors Pvt Ltd grants Users a limited, royalty-free, non-transferable (except in the case of a parent/legal guardian-minor relationship), non-sub-licensable, revocable right to use the Platform only for non-commercial purposes.
Disclaimer of Warranties
You agree that use of the Services and the access to the Platform is at your own risk. The Services including the Platform, the Content, and any other materials contained on or provided through the Platform are provided "AS IS" and, to the fullest extent permitted by law, are provided without warranties of any kind, either express or implied. Without limiting the foregoing, Adorno Interiors Pvt Ltd does not make any warranties of fitness for a particular purpose, title, merchantability, completeness, availability, security, compatibility, or non-infringement; or that the Services will be uninterrupted, free of viruses, malware, or other harmful components, accurate, error-free, or reliable.
Limitation of Liability
In no case shall Adorno Interiors Pvt Ltd, its directors, officers, employees, affiliates, agents, contractors, principals, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the services or any content or material thereof or for any other claim related in any way to your access of the site or use of the services or any content or material thereof, including, but not limited to, any errors or omissions in any content or material, or any loss or damage of any kind incurred as a result of the use of the services or any content or material thereof, even if advised of their possibility.
You agree to defend, indemnify and hold harmless Adorno Interiors Pvt Ltd, its affiliates, officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys' fees) arising from:
(i) your use of and access to the Services;
(ii) your violation of any term of these Terms and Conditions;
(iii) your violation of any third-party right, including without limitation any publicity, privacy, or intellectual property right; and
(iv) your breach of any applicable laws. This indemnification obligation will survive the expiry or termination of these Terms and Conditions and your use of the Service.
Governing Law and Jurisdiction
The relationship between You and Adorno Interiors Pvt Ltd shall be governed by the laws of India without regard to its conflict of law provisions and for the resolution of any dispute arising out of Your use of the Services. Notwithstanding the foregoing, you agree that
(i) Adorno Interiors Pvt Ltd has the right to bring any proceedings before any court/forum of competent jurisdiction and you irrevocably submit to the jurisdiction of such courts or forum; and
(ii) any proceeding brought by you shall be exclusively before the courts at Hyderabad, India.
If any provision of these Terms and Conditions is held invalid, void, or unenforceable, then that provision shall be considered severable from the remaining provisions, and the remaining provisions given full force and effect.
Adorno Interiors Pvt Ltd reserves the right, at any time and from time to time, without prior notice to you, to update, revise, supplement, and otherwise modify these Terms and to impose new or additional rules, policies, terms, or conditions on your use of the Service. Any updates, revisions, supplements, modifications, and additional rules, policies, terms, and conditions (collectively referred to in these Terms as "Revised Terms") will be posted on the Platform and will be effective immediately after such posting. We recommend that you periodically check the Platform for the Revised Terms. Your continued use of the Services will be deemed to constitute your acceptance of any and all such Revised Terms.
You acknowledge that your representations, undertakings, and warranties, and the clauses relating to indemnities, limitation of liability, grant of license, governing law, confidentiality shall survive the efflux of time and the termination of these Terms.
The Terms constitute the entire agreement between you and Adorno Interiors Pvt Ltd governing your use of the Services, superseding any prior agreements between you and Adorno Interiors Pvt Ltd regarding such use.
Contact on Call/WhatsApp: +91 7382291919 (10 am – 6 pm, Monday – Friday)
We may collect, store, and utilise the following types of personal information:
Information related to your computer, including your IP address, browser type and version, operating system, geographical location, referral source, length of visit, page views, and website navigation.
Information about any transactions conducted between you and us on our website, including details about any purchases you make of our products or services.
Information provided to us when you register with us.
Information provided to us when you subscribe to our website services, email notifications, and/or newsletters.
Any other information that you choose to send to us.
When you visit our website, we may send a small text file called a cookie to your web browser. This cookie contains information that allows our web server to identify and track your web browser. We use both session cookies and persistent cookies on our website. Session cookies are used to keep track of you while you navigate the website and are deleted from your computer when you close your browser. Persistent cookies remain on your computer until they expire or are deleted.
You can manage cookies on your browser by selecting the appropriate settings. However, blocking cookies may affect the functionality and usability of our website.
How We Use Your Personal Information:
At Adorno Interiors Pvt Ltd, we are committed to protecting your personal information and using it in a responsible manner. Here are some of the ways we may use your personal information:
Administer the website and improve your browsing experience by personalising the website.
Allow you to use the services available on the website.
Process and fulfil your orders for goods and services.
Send you statements, invoices, and collect payments from you.
Send you non-marketing commercial communications and email notifications that you have specifically requested.
Conduct surveys and contests that you choose to participate in and use the information collected to notify contest winners and develop promotions and products.
Provide third parties with statistical information about our users (but not identifiable information).
Respond to your inquiries and complaints about the website.
Publish and use the personal information you submit to us in accordance with the licence granted to us by you.
Please note that if you choose to provide us with your personal information for any reason, you may receive newsletters, special offers, and exclusive promotions from us. However, you can opt out of receiving these email messages at any time.
Security Of Your Personal Information:
We take reasonable technical and organisational measures to prevent unauthorised access, misuse, or alteration of your personal information. We store all personal information on our secure, password- and firewall-protected servers. All electronic transactions are encrypted using SSL technology. However, please note that the transmission of data over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet. You are responsible for keeping your password and user details confidential. We will never ask you for your password except when you log in to the website.
Payments and Disclosures:
When required by law;
In connection with legal proceedings or prospective legal proceedings;
To protect our legal rights or prevent fraud;
To a prospective purchaser of our business or assets;
To comply with a court order or other authority's request for disclosure of personal information.
You have the right to access the personal information we hold about you and request at hello@Adorno Interiors Pvt Ltdkid.com that any inaccurate or incomplete information be corrected. You can also request that we delete your personal information, subject to certain legal obligations.
Our website may contain links to third-party websites. We have no control over and are not responsible for the privacy policies and practices of these third-party websites. We encourage you to read the privacy policies of any website you visit.
If the personal information we hold about you needs to be corrected or updated, please let us know. We will promptly correct any inaccuracies.
Contact on Call/WhatsApp: +91 7382291919 (10 am – 6 pm, Monday – Friday)
Delete Account Policy
At Adorno Interiors Pvt Ltd, we understand that circumstances may arise where you no longer wish to maintain an account with us. We respect your privacy and provide options for account deletion. Please read the following policy regarding the deletion of your account:
Account Deletion Process:
To initiate the account deletion process, please follow the steps outlined below:
Log in to your Adorno Interiors Pvt Ltd account using your registered credentials.
Navigate to the account settings or profile section.
Locate the option for account deletion or closure.
Follow the provided prompts and confirm your decision to delete your account.
Consequences of Account Deletion:
Once you delete your Adorno Interiors Pvt Ltd account, the following consequences will apply:
Your personal information associated with the account will be permanently deleted from our active databases.
You will no longer have access to your account information, including transaction history, purchase details, and preferences.
Any subscriptions or services linked to your account will be terminated.
Any remaining account credits, rewards, or benefits will be forfeited.
Your account-related communications, such as notifications and newsletters, will cease.
We strive to adhere to the principle of data minimization and will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law. Upon account deletion, we will promptly remove your personal data from our active systems. However, please note that certain information may be retained in our backup or archival systems for a limited period.
In exceptional circumstances, we may be required to retain certain information even after account deletion for legal, regulatory, or legitimate business purposes. Such circumstances may include compliance with applicable laws, prevention of fraud or abuse, resolution of disputes, or enforcement of our terms and policies.
Revocation of Account Deletion:
If you change your mind after initiating the account deletion process, please contact our support team within a reasonable timeframe. We will assess the feasibility of revoking the deletion process based on various factors, including legal obligations and technical feasibility.
If you have any questions or concerns regarding the account deletion policy or require assistance with deleting your Adorno Interiors Pvt Ltd account, please reach out to our support team at hello@Adorno Interiors Pvt Ltdkid.com. We will be happy to assist you.
By using our services and creating an account with Adorno Interiors Pvt Ltd, you acknowledge and agree to abide by the terms of this Delete Account Policy.
Cancellation before delivery/shipment (Only valid on orders placed and delivered in India): Prior to delivery/shipment of your order, you can cancel the order any time by accessing your Adorno Interiors Pvt Ltd account and selecting the 'My Account' section. The refund for such cancelled products will be credited to you within 5 business days after we process your cancellation request.
You cannot cancel individual product(s) within an order. If you cancel any product(s), the entire order will be cancelled.
If the product or order has already been delivered to you, the Return & Exchange policy terms will apply.
We will inform you of our approval or disapproval of your cancellation request through email or text.
Once an order cancellation request is made, it cannot be undone. In such cases, you will need to place a new order.
If an order is cancelled while it is in transit, we will initiate the refund only once the products are received and verified back at our warehouse.
If a user has purchased one product along with another product as part of a cart offer or any discount offer, cancelling one product will result in the cancellation of all products purchased through the same cart offer.
For product(s) purchased through a specific cart offer or any other discount offer within the order, if any of the products are delivered to the user, the cancellation will not be applicable to the other products included in the same cart offer.
Exchange Policy: Product will be shipped in 2-3 days after exchange is requested? - We got you covered if you feel you like another design better or if you prefer a different size and we’ll be happy to exchange the product if the exchange request is placed within 15 days from the date of delivery. The exchange will be processed after the product reaches our warehouse and is inspected for any missing items, original packaging, hang tags, damages, wear and tear etc.
Refund for Cancelled Orders
Refunds for the cancelled orders/ Length of the refund process:
If you cancel your order before delivery/shipment, we will process the refund within 5 business days of receiving the cancellation request.
If the cancellation occurs after the shipment has been dispatched or if the products are returned, we will initiate the refund once the products are received and verified at our warehouse.
If any or all of the products included in an order that used a coupon or offer are cancelled, the coupon code or offer will no longer be applicable to that order. The refund will not include the benefit of the coupon or offer.
For payments made via credit/debit cards or net banking, the refund will be processed to the same account used for payment within 5 business days after we receive the products back.
It may take an additional 2-3 business days for the refunded amount to reflect in your account.
For cash-on-delivery transactions, we will initiate a bank transfer for the refund amount based on the billing details you provided. This process will be completed within 5 business days after we receive the products back and receive your bank details via email. It may take an additional 2-3 business days for the refunded amount to reflect in your account.
Discount vouchers are intended for one-time use only and will be considered as used even if you cancel the order.
Return & Refund
Adorno Interiors Pvt Ltd provides its customers with an 'Easy Return & Exchange Policy' where you can request a return for any individual product or return all the products in your order within 15 days of delivery.
You can do this by logging into your Adorno Interiors Pvt Ltd account and accessing the 'My Account' section. Please note that a return request can only be made once per order.
If you checked out of Adorno Interiors Pvt Ltd as a 'guest' and want to initiate a return or cancellation request, you can do so by registering with us using the same email ID and/or phone number used during the guest checkout.
After creating an account, sign in to our Adorno Interiors Pvt Ltd platform and access the 'My Account' section where all your orders will be displayed. From there, you can raise a return or cancellation request for one or all the products in the order.
Please ensure that you return your product(s) in its original packaging with all the parts and freebies, along with the original receipt. Properly pack the product(s) when returning them.
Please note that if you hand an incorrect product(s) to our courier service partner, we will not be responsible for any loss, damage, or theft that may occur to the incorrect product during transit or otherwise.
Once we receive the original product(s) at our warehouse and conduct a quality check, we will process the refund for the original product(s) as applicable.
For all the pin codes where pickup service is available through reputed couriers, the return pickup will take place within 5 business days (excluding Sundays and other holidays).
However, there might be unexpected delays in the pickup of your product due to unavoidable and unforeseen logistics challenges beyond our control. We will not be liable for such delays and request your cooperation as we strive to minimise such instances.
Returns will not be accepted under the following conditions:
The product is damaged due to misuse/overuse Returned without original packaging including price tags, labels, original packing, freebies, and other accessories, or if the original packaging is damaged Serial Number is tampered with.
Defective products that are not covered under Seller/Manufacturer’s warranty. If products are used or altered.
If the request is initiated after 15 business days of order delivery.
Adorno Interiors Pvt Ltd ensures that the shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, or if you have received an item in a damaged/defective condition, or have been sent the wrong product, you can request a refund by logging into your account and accessing the 'My Account' section of the platform.
We will arrange for the pickup of the products within 2-4 business days and initiate the refund process only after we receive the products in their original packaging with seals, labels, and barcodes intact. Please note that we do not offer replacements.
If you have ordered multiple items, you can initiate a return/refund for any individual item. However, a return can only be initiated once per order, and any product being returned must be returned in full, including all components and any complimentary gifts or products that came with it.
Please ensure that the shipping address and the return pickup address are the same. However, if the products are gifted to another person, we understand that the shipping address and the billing address may be different.
Refunds for the returned orders/ Length of the process:
In the case of a return, we process the refund once the products have been received and verified at our warehouse.
If any or all of the products that were originally part of an order placed using a coupon or combined/promotional offer(s) are returned, the coupon code/offer will no longer be applicable to the order. The benefit of the coupon/offer will also not be included in the refund.
For payments made through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours after we receive the products back. It may take an additional 2-3 business days for the refunded amount to reflect in your account.
For cash-on-delivery transactions, we will initiate a bank transfer for the refund amount based on the billing details you provided. This process will be completed within 24-48 business hours after we receive the products back and receive your bank details via email. It may take an additional 2-3 business days for the refunded amount to reflect in your account.
Refunds will be processed within 7 working days of receiving the returned product(s) in the form of store credit, which can be used within 6 months from the date of the credit note. We will issue a credit note for the product of equal value, excluding any shipping charges or applicable taxes. The estimated transit time for a returned product to reach us is typically 7 to 14 working days. Once we receive the returned item, refunds will be initiated in the form of store credits.
If you have any further questions or concerns, please contact us at firstname.lastname@example.org or call/text/WhatsApp us on at +917382291919.
At Adorno Interiors Pvt Ltd, we offer convenient shipping methods for our customers across India:
Estimated Delivery Time: We process and dispatch orders within 48 hours, ensuring delivery to our customers within 5 to 7 business days.
For any inquiries related to shipping, returns, exchanges, or other issues, please contact us at email@example.com , our dedicated customer service team will be happy to assist you.
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